The raffles are open to all users of our App, who go through the registration process, as described in the “2. How to Enter” Section.
Unless otherwise allowed in the specific raffle terms, the following are not eligible to participate in the raffles:
- our employees, employees of our affiliates and members of their families;
- any persons professionally connected with the raffles;
- non-natural persons (legal persons and legal entities) and
- users of which the chosen year of birth indicates they are under 16 years of age.
In case we find out that such person entered the raffle, his/her/its participation will not be acknowledged.
To enter the raffles, you must have access to the internet. Within the App menu choose "Raffles" and then push “Enter to Win Now!” button, which is followed by an instructional video, that gives you information about how it works. You will then be required to register in order to be able to participate in a raffle. In the registration process you will be asked to provide us with your valid email address in order to verify you and your entry, to collect evidence of earned tickets, and to contact you in case you become a winning participant. You will also be asked to provide us with your country of residence, which is required in order to display and serve you contents (e.g. advertisements) that are compliant with applicable laws and regulations of your country. When you enter your email and your country of residence, you will need to push “Register and Start” button. An email containing a link to confirm your email address will be sent to you. Open the email and click on the “Activate” button to activate your account, then close the App and open it again. You are ready to participate.
NO PURCHASE IS REQUIRED TO ENTER OR WIN THE RAFFLE. Tickets can only be acquired by viewing ads, filling out questionnaires and inviting friends & family as more precisely described in next section, and cannot be purchased for money, virtual currency or other means of payment and can also not be swapped for money, other means of payment or any other real or virtual goods.
Please note that once you register and enter the raffle, you will be able to participate in every and all raffles we offer and you will not be required to register again.
By registering to participate in a raffle, you agree to be bound by these Terms and Conditions.
When participating in a raffle, you will earn tickets by:
a) Viewing advertisements:
With each view of the advertisement you will earn one virtual ticket for a raffle, so the number of tickets earned is equal the number of the advertisements viewed – e.g. by viewing 10 advertisements you earn 10 tickets. Therefore, viewing more advertisements gives you more chances to win the raffle, as described in the following text. In case of a video ad, you will be given a ticket only if you watch the whole ad. Ads will be served only in the "Raffles" section of the App.
b) Filling out different questionnaires:
When using our App, you may voluntarily fill out various questionnaires in order to provide us with relevant feedback that we may use in order to improve our services and provide you with interest-based content, including but not limited to advertisements. Each questionnaire that you fill out, gives you one or more virtual tickets for a raffle. The number of tickets you can earn by filling out the questionnaire depends on the questionnaire. Information about the number of tickets you can earn is being provided to you in each questionnaire. Those questions and questionnaires will only appear in the "Raffles" section of the App.
c) Inviting friends & family:
You can also earn tickets by inviting your friends & family to use our Sportkey keyboard. In order to do that, you only need to push the “Invite Friends” button on the bottom of your screen in the "Raffles section of the App, which opens the familiar sharing options of your phone operating system. A unique link to install our Sportkey keyboard will be shared on the channel you choose. For each friend’s first install of the App will earn you 5 additional raffle tickets. We will notify you every time a friend joins and earns you tickets.
Tickets earned by a), b) and c) are cumulating and the user enters the special draw pool, described in the Section »5. Draw Procedure«, with the sum of all tickets earned in that particular raffle. Information about number of tickets you have earned in each particular raffle will always be available to you within the App.
Each raffle has its own opening and closing date which is stated in the raffle information. In some raffles the count-down will be shown in order to give you information about the commencement of the raffle and the end of it. Specific entry requirements and instructions may be set out in the specific raffle information.
There are weekly, monthly and yearly raffles with their following time period:
- Weekly raffle starts on each Monday at 00:00 and closes on the next Monday at 00:00;
- Monthly raffle starts at 00:00 on the first day of each month and closes at 00:00 on the first day of the next month;
- Yearly raffle starts at 00:00 on the 1st of January and closes at 00:00 on the 1st of January of the next year.
More information about each raffle is available in the App in Raffles section.
The draw will take place after the end of each raffle time period. All participants are being put into a special pool, which the winner is being drawn from by a program, based on an algorithm. The program then draws the winner from the pool of participants completely randomly, taking into account that a user with more tickets earned has statistically more chances to be drawn.
Please note that the algorithm cannot be influenced on and that the participant can only increase his/her chances of being drawn by the number of tickets acquired. No winner can be and will not be chosen or known in advance.
The draw is not public.
Multiple contestants may be drawn as prize winners. Participants of a raffle will be informed about possible number of prize winners with a special notification or in specific raffle terms. Our selection of the winner(s) is final.
The following entries are not valid entries: (i) entries which do not meet any eligibility or entry requirements as set out in these Terms and Conditions or the specific terms and conditions of a raffle; (ii) entries submitted using a method or technique designed to unfairly increase chances of winning; (iii) entries made in breach of these Terms and Conditions or the specific raffle terms and conditions; (iv) entries with inappropriate, illegal or offensive content; (v) entries received outside the raffle period; (vi) dishonest and unsportsmanlike entries.
Although we verify our users when they register to participate in raffles, we may also verify the validity of entries, disqualify any entrant and invalidate tickets or recover prizes issued to an entrant, following breach of these Terms and Conditions or special raffle terms or if your conduct is contrary to the spirit or intention of the raffle.
We cannot be found liable for (i) any incorrect, inaccurate or incomplete entries or information caused by an entrant or occurring during transmission or (ii) entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.
ANY ATTEMPT BY AN ENTRANT OR ANY THIRD PARTY TO CIRCUMVENT, TAMPER, DISRUPT OR DAMAGE THE RAFFLES ENTRY PROCESS, DEFRAUD OR GAIN AN UNFAIR ADVANTAGE, ENGAGE IN UNSPORTSMANLIKE, DISRUPTIVE, ANNOYING, HARASSING OR THREATENING CONDUCT, OR OTHERWISE UNDERMINE THE FAIRNESS, INTEGRITY AND LEGITIMATE OPERATION OF THE RAFFLES, WILL RESULT IN AUTOMATIC DISQUALIFICATION FROM THE RAFFLES AND MAY CONSTITUTE A VIOLATION OF CRIMINAL AND CIVIL LAWS. WE RESERVE ALL RIGHTS, INCLUDING THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ASTTORNEYS' FEES), TO THE FULLEST EXTENT OF THE LAW, INCLUDING THE POSSIBILITY OF CRIMINAL PROSECUTION.
The prize will be the object stated within the specific raffle information and will represent the official merchandise of a chosen football club (e.g. a football jersey, football boots, a ball, football club’s official apparel, and other items) or other sport club, or ticket(s) for football match or other sport event. In some raffles also autographed merchandise will be offered.
No cash prizes will be offered and also no cash alternative to the prize will be offered.
The prize is non-refundable, non-transferable and cannot be offered for sale. In case the prize offered in a raffle will be unavailable, we reserve the right to offer an alternative prize of equal or greater value, but we will undertake all reasonable efforts to offer and send the prize that was stated in the raffle information.
The winner is responsible for ensuring that he or she is able to comply with these Terms and Conditions and specific raffle terms. In the event the winner is unable to do so, then we reserve the right to redraw the prize or to not give the prize of such (non-eligible) winner to any other participant of that particular raffle.
When each draw finishes, we will make all reasonable efforts to contact the winner in 5 business days. For this purpose, we use the winner’s email address that was provided to us in the registration procedure. If the winner cannot be contacted or if the winner fails to communicate their acceptance of the prize within 5 business days from being contacted by us, or is unable to comply with these Terms and Conditions, the draw will not be repeated and the prize will not be given to this (or to any other) participant.
We also reserve the right in our sole discretion to withhold the delivery of the prize until proof of eligibility and/or identity requested by us has been confirmed and if such proof is not produced on request to disqualify the entrant from the raffle.
We are not and cannot be liable for delayed or non-delivery of prizes for any reason beyond our control, including but not limited to loss or theft in transit, as we use third-party post or delivery service providers, sanctions and restrictions imposed by certain countries and/or international organizations. We are also not liable for any failure by you to accept delivery of a prize for any reason.
In case the tickets are being given as a prize, you are required to collect your tickets at the stadium or you will be notified of any specific collection arrangement. Use of match tickets is subject to the ticketing terms and conditions of the club hosting a match and its other regulation. By accepting the prize, the winner agrees to comply with any and all applicable terms and conditions. We will not be responsible if the match/event does not go ahead at the time/date detailed on the ticket. Should the game be postponed, your tickets will be valid for the rescheduled date. If an attendance of the match is subject to age limits, under-aged winners must be accompanied by their legal guardians.
We will not be held responsible for the winner and/or companion not taking advantage of the prizes due to health or any other reason.
UNLESS OTHERWISE STATED IN THE SPECIFIC RAFFLE INFORMATION, THE WINNER IS RESPONSIBLE FOR HIS/HER OWN EXPENSES AND ARRANGEMENTS NOT SPECIFICALLY INCLUDED IN THE PRIZE, INCLUDING TRAVEL, ACCOMMODATION EXPENSES, INSURANCE AND ANY NECESSARY TRAVEL DOCUMENTS, PASSPORTS AND VISAS.
Since we are – CUSTOMBOARDS Ltd. – a limited liability company incorporated under laws of the Republic of Slovenia, we are obliged to follow the laws of the Republic of Slovenia in the first place. Therefore we are obliged to pay the withholding personal income tax to the benefit of the prize winner, pursuant to the Personal Income Tax Act of the Republic of Slovenia. We shall calculate and make a personal income tax prepayment (advance payment) in accordance with the applicable regulations on prizes of which value exceeds the legally prescribed value for the payment of income tax. This applies also to winners who are not tax residents of the Republic of Slovenia, as the prize is considered as a source of income in the Republic of Slovenia. A personal income tax advance payment to a non-resident taxpayer shall be considered as a final tax in the Republic of Slovenia, but please note that this does not mean that the value of the winning prize cannot be subject to additional taxes or levies in the country of your tax residence. Please note that the winner shall report a winning prize as an income acquired in a raffle in a country of his/her tax residence.
ANY TAX OBLIGATIONS (OTHER THAN INCOME TAX ADVANCE PAYMENT IN THE REPUBLIC OF SLOVENIA), CUSTOM DUTIES AND OTHER CHARGES HAVING EQUIVALENT EFFECT ON IMPORTS AND OTHER EXTRA PAYMENTS, SHALL BE A SOLE RESPONSIBILITY AND OBLIGATION OF THE PRIZE WINNER.
Upon your request, we undertake to provide you with a statement of income tax paid in the Republic of Slovenia in case you claim a tax reduction in a country of your tax residence, without undue delay.
Alternatively, a winner can also claim benefits e.g. reduction of or exemption from personal income tax derived in Slovenia under the applicable conventions on the avoidance of double taxation of income and property that the Republic of Slovenia has signed with a number of countries. In this case you need to fill out the following form: http://edavki.durs.si/OpenPortal/Dokumenti/kido_8.i.en.pdf, which also needs to be approved by the national tax authority of the country of your tax residence and sent it to us before we send you the winning prize. Please note that in such cases the whole process of sending you the winning prize may take longer time.
For the purposes described in this section, we will ask you to provide us also with your national tax ID number as already set out in the previous section (Section »7. The Prize«). Should you not wish to provide us with this (personal) information when required by law, we will not be able to send you the prize.
The winner may be published within the App and/or on our website with his or her nickname/username/email address, city and country of residence. Also, a number of tickets the winner has earned to win may be published. As already mentioned above, please note that the number of tickets only statistically increases the chances of winning and is not the main or the only condition for being drawn. If you earned more tickets than the winner, this does not mean that you should be entitled to win the raffle.
We do not claim any proprietary rights in your entry and participating activities in the raffles (in the following text together as "entry"). As such, entrants will retain ownership of the copyright in their submitted entries and, subject to any license granted to us, you will also have the right to use your entry however you choose.
By submitting your entry to us you hereby grant us, and parties authorized by us, an irrevocable, perpetual, non-exclusive, royalty free, transferrable license (with the right to sub-license) to use, edit, reproduce, play, perform, modify, translate, distribute, prepare derivative works of and/or to display your entry (or part thereof) as we see fit in any medium or method (whether now or later developed) to be exercised in our sole discretion throughout the world.
You hereby irrevocably and unconditionally waive any so-called "moral rights of authors" in your entry.
Where a raffle involves access to or use of a third party websites, a user (raffle participant) understands and agrees that:
- we have no control over the third party websites whatsoever;
- user is solely and fully responsible for his/her dealings with the third party website and is alone responsible for making whatever investigation he or she feels is needed or useful before commencement of dealings, and taking all precautions deemed necessary to protect himself or herself from viruses, worms, Trojan horses, malware and other harmful or destructive materials potentially residing on the third party websites and
- we disclaim all responsibility for any harm resulting from entrant’s access to or use of a third party website and any activities on this third party website.
Due to constant development and improvments of our raffles and other services, publishing additional content, changes of applicable laws and due to other reasons, we may modify and reissue these Terms and Conditions from time to time, by posting their updated version. We reserve the right to make changes/updates of these Terms and Conditions without prior notice to you, however, you will be notified of all relevant changes on our Website and/or in the App. Any subsequent changes and updates will replace the previous provisions of these Terms and Conditions.
We reserve the right to hold void, suspend, cancel or amend these Terms and Conditions and terms of a specific raffle or other raffle information at any time as we see fit and if voided, suspended or cancelled, we are under no obligation to deliver the prize to any raffle entrant.
TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY LOSS, DAMAGE, INJURY OR DISAPPOINTMENT SUFFERED IN CONNECTION WITH THE RAFFLE OR ANY DELAYS OR FAILURE (IN WHOLE OR IN PART) TO PERFORM ANY OF OUR OBLIGATIONS IF SUCH DELAY OR FAILURE IS CAUSED BY SOMETHING BEYOND OUR CONTROL.
We are available by email at firstname.lastname@example.org or email@example.com to address any concerns you as a user/participant may have regarding the raffle. Most concerns may be quickly resolved in this manner. For any disputes you may have with us, you agree to first contact us and attempt to resolve the dispute with us informally. We each agree to resolve any dispute arising out of or in connection with, or relating to raffle and these terms directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.
The specific raffle terms and these Terms and Conditions will be governed by Slovenian law (law of the Republic of Slovenia) and any disputes will be subject to the exclusive jurisdiction of the courts of the Republic of Slovenia.
The organizer and promoter of all raffles is: CUSTOMBOARDS, Smart Multimedia Solutions, Ltd., Litostrojska cesta 52, 1000 Ljubljana, Slovenia (EU), a limited liability company incorporated under laws of the Republic of Slovenia with ID no.: 8420971000, whose registered office is in Ljubljana, Slovenia (EU).